Privacy Policy
We are committed to protecting your privacy and ensuring the confidentiality of all information provided by clients when using the center’s services. This policy explains how data is collected, used, and stored.
Information We Collect
We collect personal information provided by the client during booking, such as name, phone number, and email address. We also retain information related to the psychological or social condition discussed during therapeutic sessions, in addition to basic technical information collected when visiting the website to improve user experience.
How We Use the Information
Information is used to provide therapeutic services, manage administrative follow-ups, and organize appointments. Data may also be used to improve service quality and develop therapeutic programs. Internal therapeutic files and reports are prepared to monitor the client’s condition and any changes over time.
Confidentiality and Data Protection
All information provided by the client is kept strictly confidential and accessed only by specialists responsible for therapeutic follow-up. No information is shared with external parties unless required by law, such as in cases involving risk to the client or others, reports of domestic violence, or official requests from authorized government entities.
Information Storage
Paper and electronic records are stored in a secure and protected environment. Information is retained for a specific period in accordance with professional requirements and then disposed of securely.
Client Rights
Clients have the right to understand how their data is used and may request a copy of their therapeutic file in accordance with professional guidelines. Clients may also update their basic personal information, such as phone number, email address, or name.
Policy Updates
We may update this Privacy Policy when necessary. Any updates will be published on the website.
Confidentiality Exceptions
All information discussed during therapeutic sessions is treated with complete confidentiality, except in cases where there is confirmed intent of self-harm or confirmed cases of abuse or neglect of any family member. This is in accordance with Article 22 of the Executive Regulations of the Child Protection Law and Article 13 of the Executive Regulations of the Mental Health Care Law.