Cancellation and Refund Policy

This policy aims to organize the cancellation and refund process and ensure the smooth conduct of therapy sessions, respecting both clients’ and specialists’ time.

Client-Initiated Cancellation or Rescheduling

Clients can cancel or reschedule appointments at least 48 hours before the scheduled session without any additional charges. Cancellations can be made via WhatsApp, the official phone number, or the dedicated website email.

No-Show or Late Cancellation Fees

If an appointment is canceled less than 24 hours before the session, or if the client does not show up after confirmation, it will be treated as a no-show, and an administrative fee of 100 SAR will be applied to the next session.

Refund Policy

Clients are entitled to a refund within 14 days of booking if the session was not used and the service was not provided. After 14 days, the fee remains as credit in the client’s account and can be used for other services offered by the center. Cash refunds are not available after this period.

Late Arrival to Session

To ensure the effectiveness of therapy sessions and respect the specialist’s time, if a client is more than 10 minutes late for a scheduled appointment, the session will be canceled and an administrative fee of 100 SAR will be applied to the next session.

Repeated No-Shows or Late Cancellations

In cases of repeated no-shows or late cancellations, the center reserves the right to take appropriate action, which may include closing the client’s file, ending the treatment plan, or referring the client to another specialist within or outside the center.

Specialist or Center-Initiated Cancellation

If the specialist or center needs to cancel or reschedule an appointment, the client will be notified at least 24 hours in advance whenever possible. If the specialist is more than 10 minutes late without prior notice, the client is entitled to request a partial refund equivalent to the delay.

Long-Term Session Suspension

If a client is absent for more than one year without prior coordination, the center reserves the right to close their file. Upon returning, the client will be treated as a new client, which may affect booking priority.